Operational Resilience
Move from backup promises to dependable recovery.
Connect critical services, incident decisions, recovery and business continuity into a rehearsed leadership and operating model.
When does this engagement fit?
When pressure requires clear leadership.
Unclear decisions and communication paths during incidents
BCM, IT recovery and incident response operate separately
High dependency on individuals or suppliers
Deliverables
What you receive.
Prioritised critical services and recovery objectives
Executive incident and escalation model
Recovery dependencies, gaps and exercise agenda
Integrated 90-day roadmap for BCM, IT and Security
Approach
Four phases to a dependable transition.
Prioritise
Jointly define critical services, tolerable disruption and executive decisions.
Connect
Make people, process, technology, data and suppliers visible in one recovery chain.
Prepare
Align playbooks, escalation, communication and return to normal operations.
Exercise
Design scenarios and exercises that make decisions and dependencies testable.
Engagement profile: recovery as a management capability
Situation: Critical infrastructure with technical safeguards but fragmented recovery and crisis processes.
Contribution: Service prioritisation, dependency picture, decision playbooks and an integrated exercise agenda.
Outcome: Recovery moved from a technical topic to a traceable leadership capability.
FAQ
Common engagement questions.
Are successful backup jobs sufficient evidence?
No. The relevant question is whether a prioritised service can operate again with the required data, identities, platforms and dependencies within the accepted envelope.
Do exercises have to be technically complex?
Not every exercise needs a production test. Decision and tabletop scenarios reveal valuable gaps early; technical recovery tests follow based on risk.
How are BCM and IT recovery connected?
Through common services, recovery objectives, dependencies, owners and escalation criteria—not separate document collections.
Does ITCST support a live incident?
This engagement focuses on preparation and enablement. Active incident-response work is only provided under a separate explicit agreement.
Scope boundary
ITCST structures and supports resilience and recovery programmes. Emergency response operations, forensics, legal advice and guarantees of recovery times are excluded.
Next step
Which decision can no longer remain open?
Define the security need without obligation, or discuss the situation directly with Matthias Totzauer.