Service portal
Requests, assets, contracts and responsibilities in one place.
← ITCSTLess manual work.
02 / Digital Solutions & Automation
Less manual work.
More progress.
Web apps, assets, tickets and automated workflows. We turn your idea into a solution that helps with everyday work.
Personally led by Matthias Totzauer · For SMEs, industry and business teams
Already have an idea?
What we deliver
From idea to everyday use.
A small application or a connected service process: your needs define the solution. Scope, integrations and operations are agreed before engagement.
01Digital strategy & process improvement
Identify repetitive work, clarify ownership and prioritise a roadmap by value and feasibility.
Deliverable: process map, prioritised use cases and a pilot scope.
Plan my project →02Web applications & portals
Responsive business applications, customer and employee portals, forms and protected workspaces. Reusable components adapted to your process.
Deliverable: usable application with agreed roles, functions and interfaces.
Plan my project →03Asset, inventory & contract management
Connect equipment, software, owners, locations, licences and contract dates. Include imports, QR identification and lifecycle workflows where useful.
Deliverable: structured inventory with responsibilities and reliable data flows.
Plan my project →04Ticket systems & service management
Centralise requests, routing, service catalogues, knowledge and escalations across IT and other departments. Configure established systems where they fit.
Deliverable: agreed service processes, queues, roles and reporting.
Plan my project →05Automation & integrations
Connect systems through APIs and controlled workflows: onboarding, approvals, reminders, document generation and scheduled reporting.
Deliverable: documented workflows with error handling, logs and accountable owners.
Plan my project →06Data, dashboards & planning
Combine sources into useful operational views, management reports, project tracking and capacity or budget overviews.
Deliverable: agreed metrics, traceable sources and usable exports.
Plan my project →07AI assistance & knowledge
Explore internal knowledge search, document extraction, classification, draft replies and summaries. Define data boundaries and human review before a pilot.
Deliverable: evaluated AI use case with access rules and quality criteria.
Plan my project →08Launch, operations & development
Prepare migration, testing, training and handover. Agree monitoring, backup, update and support arrangements for continued operation.
Deliverable: acceptance record, operating documentation and agreed maintenance scope.
Plan my project →Possible use cases
Concrete enough to get started.
Time & project management
Client-specific time tracking, approvals and service records with PDF/Excel exports.
Management cockpit
Project progress, costs, risks and tasks with scheduled reports.
Onboarding & offboarding
Coordinate requests, approvals, equipment handover and access reviews.
Knowledge workspace
Find approved knowledge and create AI-assisted drafts with human review.
Governance workspace
Structure policies, measures, owners and evidence for internal steering.
Examples of individually scoped projects; not off-the-shelf products or client reference claims.
How we work
Start focused. Build with confidence.
Use existing software where it fits, adapt reusable components and build custom functionality where your process requires it. AI supports delivery; review and accountability remain with people.
- 01
Discover & scope
Define the problem, users, data, value and acceptance criteria. Choose a pilot with a clear boundary.
- 02
Prototype & validate
Make the workflow tangible, test with representative users and resolve technical assumptions.
- 03
Build & introduce
Implement roles, integrations and tests. Agree migration, training and acceptance.
- 04
Operate & improve
Hand over source code and documentation as agreed. Define updates, backups, monitoring and support.
Security by Design
Security belongs in the design.
Permissions and tenant separation, secure authentication, data minimisation, traceable changes and backup and recovery inform the design. Agreed controls are checked before production launch.
Bringing a digital product to market? We also support scoping and implementation under the Cyber Resilience Act. Explore CRA services →
Before we talk.
Do we need custom software?
Not necessarily. We assess suitable existing systems, configuration and integrations first. Custom development is an option when the process and expected value justify it.
Can existing systems be connected?
Available APIs, permissions, licences, data quality and vendor constraints are checked during scoping. An integration is only committed once these dependencies are understood.
What does a project cost?
The effort depends on scope, users, integrations and operating requirements. After scoping, you receive a proposal with deliverables, assumptions, milestones and costs. Hosting, licences and maintenance are listed separately.
Who operates the solution afterwards?
We agree hosting, ownership, maintenance windows, support and handover before launch. Existing infrastructure or a dedicated environment can be considered. Response times and availability require a specific service agreement.
Are these navigators AI assessments?
No. Both navigators use transparent rules and your selections in the browser. Their results are initial orientation, not a technical assessment, binding offer or promised return.
Your next step
Which work should become easier?
Describe the workflow that costs you time or visibility. Together, we define the smallest useful starting point.